Return Policy

1. Our 30-Day Return Window

You may return eligible items within 30 days of delivery (or in-store purchase date) for a refund to your original payment method.

Items must be:

• Unworn, unwashed, and unused
• In original condition
• With all tags attached
• Returned in original packaging (including dust bags, boxes, etc., where applicable)

2. How to Start a Return

Online Orders

1. Log into your Kronos account.
2. Go to Orders & Returns.
3. Select the item(s) you’d like to return.
4. Generate your prepaid return label.
5. Pack your items securely and drop off at the designated carrier.

You’ll receive email confirmation once your return is received and processed.

In-Store Returns
Online orders can also be returned at any Kronos store worldwide (excluding franchise locations). Simply bring:

1. Your item(s)
2. Order confirmation (digital or printed)
3. Original form of payment

3. Exchanges

We currently offer:

• In-store exchanges for size or color (subject to availability)
• Online exchanges via our return portal (where available)

We currently offer:

4. Processing Time

Once we receive your return:

• Inspection takes 2–3 business days
• Refunds are issued within 5–10 business days after approval
• Your bank or payment provider may require additional processing time

You’ll receive a confirmation email once your refund has been issued.

5. Return Shipping Fees

• Domestic returns: Free
• International returns: Return shipping fees may apply and will be deducted from your refund unless the item was defective or incorrect.

6. Final Sale Items

The following items are final sale and cannot be returned:

• Marked “Final Sale” at purchase
• Gift cards
• Undergarments and swimwear (unless defective)
• Personalized or customized items

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@kronos.com with:

• Your order number
• Photos of the item
• A brief description of the issue

We’ll make it right immediately.

8. Refund Methods

Refunds will be issued to the original form of payment. If paid via gift card, the refund will be credited back to the gift card. Original shipping fees are non-refundable unless the return is due to our error.

9. Gift Returns

Items received as gifts can be returned for store credit with proof of purchase.

If you have any questions, our Customer Experience team is available 24/7 via the phone number you called.